Frequently Asked Questions

How do I print using the Follow-You system from a non-BSC machine?
Last Updated 5 years ago

CTS – How To – Print using Follow-You from a non-BSC device


Purpose:

This document will detail how to print securely to Bay State Ricoh copiers and printers using the Ricoh “Follow You” Technology. This process allows you to print to the Follow-You printer and then tap your card on any printer to print the document. You can use these directions to print from any device or from home



Directions

  • Open up a browser
  • Go to BSCPrint.baystate.edu
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  • Choose Print and login with your BSC Account
  • Choose bscprint
  • Choose your file and set you copies and page range
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  • Click continue
  • Choose paper size, duplex printing (back and front), and orientation
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  • Your job will process
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  • You job is now waiting for you in the cloud.
  • Go to a copier, tap your card
  • If this is your first time using Follow-You, you will need to connect your card with your BSC account
    • Tap you ID card on the printer
    • It will say “card not recognized,” that is ok!
    • Press the USER ID button and input your BSC Account username and password
    • Press LOGIN
    • You will not need to do this again unless you lose you ID card
  • Select Follow-You Printing from the screen
  • Select the job you would like to print.
  • Press LOGOUT when you are finished.


If I am still having an issue, who do I contact?

You can contact the CTS Helpdesk at 617-217-9122 or Visit us in person at our office: 31 St. James Ave. 2nd Floor, West Wing through the double glass doors. Our office is the last door on the left.

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