Frequently Asked Questions

CTS – How To – Print using Follow-You  

Purpose:

This document will detail how to print securely to Bay State Ricoh copiers and printers using the Ricoh “Follow You” Technology. This process allows you to print to the Follow-You printer and then tap your card on any printer to print the document.

Directions

1. From within your document, go to file and choose print.
2. Send your print job to FollowYou or FollowYouColor (Employees Only)
3. Click OK
4. Click Print
5. Go to copier, tap your card
6. If this is your first time using Follow-You, you will need to connect your card with your BSC account
   1. Tap you ID card on the printer
   2. It will say “card not recognized,” that is ok!
   3. Press the USER ID button and input your BSC Account username and password
   4. Press LOGIN.
   5. You will not need to do this again unless you lose you ID card
7. Select Follow-You Printing from the screen
8. Press LOGOUT when you are finished.

If I am still having an issue, who do I contact?

You can contact the CTS Helpdesk at 617-217-9122 or Visit us in person at our office: 31 St. James Ave. 2^nd Floor, West Wing through the double glass doors. Our office is the last door on the left.